Returns & Exchanges

At KidsCity.in, we want your little ones to love their new outfits, which is why we offer a hassle-free 7-day return and exchange policy for all unworn items with original tags. Whether it is a sizing issue or a change of heart, we are committed to making the process simple and transparent for parents.

Return Process

• 1.
  Initiate Request

  Visit our Returns Portal or email [email protected] with your order ID and photos of the item within 7 days of delivery.

• 2.
  Quality Check Approval

  Once your request is submitted, our team will review the details to ensure the garment is in its original, unwashed condition.

• 3.
  Reverse Pickup

  We will arrange a free reverse pickup from your doorstep through our trusted courier partners within 24-48 hours of approval.

• 4.
  Refund or Exchange

  After the item reaches our warehouse and passes inspection, we will process your refund to the original payment method or ship your new size immediately.